Technical Support

Your Post-Sale Partner

Instamax Polymers is committed to providing exceptional post-sale technical support in the ever-evolving landscape of customer needs. Recognizing the pivotal role of application development, we have invested significantly in resources such as computer simulation, adhesive and coatings testing, processing support, and large-scale prototyping to empower our customers in implementing groundbreaking technologies.

Our central hub strategically places employees in satellite locations to efficiently support Instamax’s key network. Dedicated individuals are available for personalized assistance, ensuring comprehensive aid for engineering groups and facilitating the seamless execution of projects. Throughout the post-sale lifecycle, any issues related to parts or processes are promptly addressed in Instamax’s state-of-the-art laboratories, guaranteeing that projects remain on course and are successfully delivered. This unwavering commitment to comprehensive post-sale technical support underscores our dedication to facilitating innovation and ensuring the continued success of our clients’ endeavors in the dynamic field of technology development.

Additionally, Instamax Polymers leverages the resources of its sister company, Japan Polypropylene, utilizing the Product Technical Center in Yokkaichi, Japan. This facility boasts rapid turnaround times with production-sized processing equipment, including injection molding machines, thermoforming machines, extrusion lines, and specialized testing equipment.

Our Commitment to Customer Support:

24-HOUR CUSTOMER SERVICE & TECHNICAL SUPPORT: Instamax Polymers sets the industry standard for customer service, sales, and technical support. Our dedicated support personnel are available 24/7 to meet your material and delivery needs.

ONSITE ASSISTANCE: Should you require assistance in processing our materials, Instamax offers onsite field technical service support. Our experts are ready to collaborate, whether for creating new parts or optimizing your existing ones.

GLOBAL NETWORK: With established facilities and mechanisms, Instamax Polymers seamlessly supplies products to manufacturing operations globally. Our commitment to maintaining high quality while optimizing costs extends to customers in the Americas and around the world.

ONE-ON-ONE SERVICE: Instamax Polymers values each customer, regardless of size. Our philosophy dictates that customers are not commodities, and we are dedicated to providing personalized service to every client.

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